Refund & Return Policy
Refund & Return Policy
We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully.
1. Return Eligibility
Items must be returned within 30 days of delivery in their original condition with tags attached.
2. Store Errors
If you received a wrong, defective, or damaged item due to an error on our part, we will cover the full refund (or a free replacement) at no cost to you, including return shipping. Please contact us within 7 days of delivery with photos of the issue so we can resolve it quickly.
3. Return Process
To initiate a return, please contact our customer service team. We will provide you with a return authorization number and instructions.
4. Refund Processing
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days.
5. Refund Methods
Refunds will be issued to the original payment method used for the purchase.
6. Return Shipping Costs
For returns not resulting from a store error (e.g. change of mind), the customer is responsible for return shipping costs. Store errors are covered in full, as outlined in Section 2.
7. Exchanges
We offer exchanges for items in different sizes or colors, subject to availability.
8. Non-Returnable Items
Certain items such as personalized products, intimate items, and perishable goods are not eligible for return.